Order Fulfillment

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HemaClear on Order Fulfillment

Sellers are always interested in how the orders that they induce are fulfilled. We define order fulfillment as the steps for receiving orders, processing and delivering product; and sending commissions. 

1. Your customers should always send their purchase orders to orders@hemaclear.com or fax them to 866-430-6132. A surgery center that does not use purchase orders may transmit an order in letter format, or use our 2023 Order Form (located in the download section of this training site).
    
2. Our sales administration team will transmit a Sales Order Acknowledgment back to the customer from usoffice@hemaclear.com. The acknowledgement will include the products & prices that the customer ordered, the handling fee (no handling fee with HPG accounts), shipping guidance from the customer and our Net-30 Days payment terms.
    
3. We try to ship within one to two business days. Most shipments will originate from our warehouse in California. Emergency shipments after normal business hours will originate from our warehouse in California. The warehouse in California will include a Packing Slip in the shipment, and email an acknowledgment and confirmation to the buyer.
    
4. We also send your customer an invoice at the same time we send the Packing Slip or the next day.  The invoice will show our Net-30 (thirty days) payment terms. We don’t allow our payment terms, to slow down payment commissions. We pay commissions in the middle of the month following the shipment, regardless of when your customer sends us the payment.
    

Have questions? Reach out to larry@hemaclear.com